Kick them in the teeth.
Then find another dealership to get it worked on. Have you checked the battery in the keyfob? I know it's and obvious thing, but leave no stone unturned...
The extended warranty sounds familliar to my Mistubishi Cerified warranty acceptable @ all Mitsu dealers. If your warranty isn't restricted to that dealership, there are plenty of New Yorkers here that can direct you to many different helpful Mitsu dealerships.
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