Originally Posted by
galant2k0
Before you send back the bulb, put on some blue gloves and push The top of the bad bulb into the socket. Reason being is that I have received several bi-xenon bulbs that get "stuck" in the low beam position.
Basically the bulb has a magnetic solenoid that pulls the actual bulb into the socket to create a "high beam" pattern. If that is stuck from bouncing around and changing temperatures during shipping, then it will not move back into the "high beam" position and appear to be broken. All I have had to do in the past is push the top of the bulb into the socket and it usually free's up. Good luck
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